Step 1: Open the “Tickets” page to access your desired one and send an SMS message to the customer.
Step 2: Expand the widget window from the top right corner and select “Direct SMS extension” to use this plugin..
Step 3: You’ll find clients’ mobile contact numbers automatically filled in the “Send To” text field. You can also make necessary changes to the contact number before sending the message. Again, if you need, you can automatically import other information from the “Merge Filed” option according to your needs. Write any custom messages if you need to in the Description field.
Step 4: Once you are ready, hit the “Send” button and you will find it as the “Outbound SMS” in the Conversation section.
Please head over to our Knowledge Base or contact our support team for a better understanding.